UPS vs. FedEX: Fight!
A fellow from UPS just called asking for the office manager, presumably to sell us some UPS shipping. I like FedEx. I don't like UPS. I also don't like sales calls. Usually I just hangup. But this fellow seemed nice enough that instead of hanging up, I took the time to tell him we were perfectly happy with FedEx. The conversation went something like this:
Me: We don't ship that much.
UPS Guy: How much is that much?
Me: It doesn't really matter, we don't like UPS.
UPS Guy: Can I ask why?
Me: Sure. UPS deliverymen aren't very good at delivering things.
UPS Guy: *chuckles* Oh, okay.
My relationship with UPS ended last year. My roommate ordered a package with mandatory UPS shipping. She spent the afternoon at the apartment waiting for the package to arrive (these were very important shoes). As I arrived home from work, I saw a UPS truck parked on the street. I looped around the block looking for a parking space. I found a UPS sticker was stuck to the door, one of those "Sorry we missed you" notes. This was the second one of these we received for this particular package. In the apartment I found my roommate and handed her the UPS notice. She was shocked. She spent the whole afternoon waiting for the UPS man. He didn't bother ringing the bell (we gave it a bit of a ring, just to make sure we weren't crazy).
I called up UPS. I knew the driver was probably on the next block. This is a city; the UPS trucks deliver enough packages in the neighborhood that in ten minutes the driver could not have gotten more than one or two blocks away. I demanded the local UPS dispatch; the operator was reluctant to put me through, but I was fairly irate.
Me: Your deliveryman didn't ring the bell.
UPS Girl: Sorry to hear that.
Me: You need to call him and make him back.
UPS Girl: We can't do that.
Me: I just saw the truck pulling away. He's no more than a few blocks away. He needs to come back now.
UPS Girl: We can't do that.
Me: Thanks. This is why I usually use FedEx
Fast forward a year later and the UPS salesman calls the office hoping to score a new account; sorry to hear that, but I don't ship UPS.
Me: We don't ship that much.
UPS Guy: How much is that much?
Me: It doesn't really matter, we don't like UPS.
UPS Guy: Can I ask why?
Me: Sure. UPS deliverymen aren't very good at delivering things.
UPS Guy: *chuckles* Oh, okay.
My relationship with UPS ended last year. My roommate ordered a package with mandatory UPS shipping. She spent the afternoon at the apartment waiting for the package to arrive (these were very important shoes). As I arrived home from work, I saw a UPS truck parked on the street. I looped around the block looking for a parking space. I found a UPS sticker was stuck to the door, one of those "Sorry we missed you" notes. This was the second one of these we received for this particular package. In the apartment I found my roommate and handed her the UPS notice. She was shocked. She spent the whole afternoon waiting for the UPS man. He didn't bother ringing the bell (we gave it a bit of a ring, just to make sure we weren't crazy).
I called up UPS. I knew the driver was probably on the next block. This is a city; the UPS trucks deliver enough packages in the neighborhood that in ten minutes the driver could not have gotten more than one or two blocks away. I demanded the local UPS dispatch; the operator was reluctant to put me through, but I was fairly irate.
Me: Your deliveryman didn't ring the bell.
UPS Girl: Sorry to hear that.
Me: You need to call him and make him back.
UPS Girl: We can't do that.
Me: I just saw the truck pulling away. He's no more than a few blocks away. He needs to come back now.
UPS Girl: We can't do that.
Me: Thanks. This is why I usually use FedEx
Fast forward a year later and the UPS salesman calls the office hoping to score a new account; sorry to hear that, but I don't ship UPS.
Labels: Consumerism
1 Comments:
Your roommate!
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