And A Fuck You Too
We bank with Bank of America. This really wasn't our choice. We had enjoyed Fleet's services for a while, mostly becuase branches are located in areas important to us: New Jersey, Philly, New York, Boston, and on Cape Cod. The other reason we liked fleet is that we thought its size would keep us from being gobbled up by an even bigger bank; so much for that. Bank of America really enjoys testing our relationship.
This morning we pulled into a drive-up ATM just as two ATM service people were getting out of their Loomise Fargo armored car. Since we were getting ready to use the ATM, our window was open. The guy said to his female co-worker, "let him go through first." Her response was an audible, "he can wait." She then proceeded to shut off the ATM and take it out of service.
Hackensack is a city that has been struggling with transportation for quite a while. The other two Bank of America's don't have customer parking, and the customer parking attached to this branch was on the other side of a no left turn sign. The result, not only were we unable to use the drive-thru atm, but we then had to leave the parking lot and circle the block in morning rush hour traffic simply to park to use the ATM's inside the branch.
This was not a matter of laziness, but rather, a matter of time. Walking ten feet from the car to the bank and then back again is not really 'exercise,' especially considering this morning we went power walking at 6am. But a trip through the drive up ATM should take 90 seconds. Parking, walking to the bank, getting in the bank, and getting back out of the parking lot takes two or three times as a long.
As we said, the drive up ATM would have been a 90 second transaction. The very large woman from Loomis Fargo was presumably being paid by the hour, or at the very least on salary: she was getting paid for her 90 seconds waiting for us to take out 40 bucks. On the otherhand, we were not on the clock, and running late.
Dear Bank of America,
Fuck you and your customer service.
Thanks.
UPDATE: We filed an official complaint with Bank of America. We'd like to think the woman will spend the next year at home unemployed thinking about how she probably should have just let us take money out of the ATM before closing it down.
This morning we pulled into a drive-up ATM just as two ATM service people were getting out of their Loomise Fargo armored car. Since we were getting ready to use the ATM, our window was open. The guy said to his female co-worker, "let him go through first." Her response was an audible, "he can wait." She then proceeded to shut off the ATM and take it out of service.
Hackensack is a city that has been struggling with transportation for quite a while. The other two Bank of America's don't have customer parking, and the customer parking attached to this branch was on the other side of a no left turn sign. The result, not only were we unable to use the drive-thru atm, but we then had to leave the parking lot and circle the block in morning rush hour traffic simply to park to use the ATM's inside the branch.
This was not a matter of laziness, but rather, a matter of time. Walking ten feet from the car to the bank and then back again is not really 'exercise,' especially considering this morning we went power walking at 6am. But a trip through the drive up ATM should take 90 seconds. Parking, walking to the bank, getting in the bank, and getting back out of the parking lot takes two or three times as a long.
As we said, the drive up ATM would have been a 90 second transaction. The very large woman from Loomis Fargo was presumably being paid by the hour, or at the very least on salary: she was getting paid for her 90 seconds waiting for us to take out 40 bucks. On the otherhand, we were not on the clock, and running late.
Dear Bank of America,
Fuck you and your customer service.
Thanks.
UPDATE: We filed an official complaint with Bank of America. We'd like to think the woman will spend the next year at home unemployed thinking about how she probably should have just let us take money out of the ATM before closing it down.
Labels: Consumerism
2 Comments:
Drive through ATMs?? It really is a dream land, isn't it?
(Mind you, friends of ours visiting from the US were delighted at the idea of a drive-through bottle shop. So there you go.)
Bottle Shop? Is that like a liquor store? We have drive through liquor stores too. And pharmacies. And video rental. We love our cars. Well, not me. but apparently, cars are all the ragge.
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