Ian MacAllen

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Tuesday, January 25, 2005

Things We Rather Do Without

One of the double monitors to our new super computer [this thing can control weather patterns over 3/4 of Europe] crapped out. So we were told to find out how to have it replaced, since its only been about a month.

First we called the vender, who kept us on hold, transfered us after we explained the problem, and then we were transfered again, back to the original phone line. We know we were transfered back to the first number we called because the "on hold" chat was the same droll voice telling us of the threats of spyware.

Finally, we threatened the guy on the other end of the line with death if he dared transfer us again. He gave us another number to call. But either because we were grumpy or because he was dislexic, the number was wrong and we had to call back. And we again were told about the dangers of spyware.

Finally we called the right number and after a few brief words were told how to exchange the monitor for one that works. All told we were on hold for about 50 minutes. We are frustrated, but then again, we don't really have much else to do.

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