Verizon Service
So we've had lots of fun with Verizon over the years. We Sympathized with the man who started throwing cell phones in the Verizon store. We almost had our own incident 9 months earlier when they were too busy to take our money. Verizon has also Gone After Our Friends, so we won't take it personally. [Its more like a collective "Fuck You"]
When we showed up at the office today, we had no DSL internet [courtesy of verizon]. Let's back up for a minute: 2 years ago we almost got DSL for our own home when Cablevision never showed up to install cable internet. We didn't get DSL though because Verizon wanted us to also buy a land based telephone line, something we didn't need, didn't want, and still don't have. And now we feel vindicated.
Anyway:
We called Verizon techinical support to attempt to debunk our current problem at the office. We will say we were picked up by a service technician very quickly. We proceded to check the modem, then check the router. Then we checked the modem again. We re-created internet connections and adjusted IE settings. Everything seemed to work, except for the fact we couldn't get to a website.
Our Verizon representative decided to call in the big guns. With us on the line, he dialed up the Verizon number and started going through the phone's automated system. On his first attempt, he had to start over when the phone system sent him to the wrong place. On his second attempt, the fun system hung up on him, and we laughed for a moment [momentarily we wondered if we could ever truly be happy with the Verizon service guy]. On the third attempt, the phone system disconnected us. We can only assume he and the automated phone system went on to have a love affair without us.
Instead of immediately calling Verizon back [we understood the phone system was through with us; this was not the first digital lover who's left us and we make it a policy to never try and rekindle old passions]. We re-plugged everything back together. We logged onto the router; everything still seemed to be the way it was before our Verizon tech guy ditched us for his sorted love affair with the automated mistress. Then we told the router to disconnect from the network and then reconnected. It worked.
We wonder why we, with an art history and political science degree, were able to figure out what we needed to do and the professionally trained Verizon tech guy [and his automatic phone answering computer; we aren't bitter] couldn't figure this simple solution out. All we can really say is, Jason Perala, we're with you, man.
When we showed up at the office today, we had no DSL internet [courtesy of verizon]. Let's back up for a minute: 2 years ago we almost got DSL for our own home when Cablevision never showed up to install cable internet. We didn't get DSL though because Verizon wanted us to also buy a land based telephone line, something we didn't need, didn't want, and still don't have. And now we feel vindicated.
Anyway:
We called Verizon techinical support to attempt to debunk our current problem at the office. We will say we were picked up by a service technician very quickly. We proceded to check the modem, then check the router. Then we checked the modem again. We re-created internet connections and adjusted IE settings. Everything seemed to work, except for the fact we couldn't get to a website.
Our Verizon representative decided to call in the big guns. With us on the line, he dialed up the Verizon number and started going through the phone's automated system. On his first attempt, he had to start over when the phone system sent him to the wrong place. On his second attempt, the fun system hung up on him, and we laughed for a moment [momentarily we wondered if we could ever truly be happy with the Verizon service guy]. On the third attempt, the phone system disconnected us. We can only assume he and the automated phone system went on to have a love affair without us.
Instead of immediately calling Verizon back [we understood the phone system was through with us; this was not the first digital lover who's left us and we make it a policy to never try and rekindle old passions]. We re-plugged everything back together. We logged onto the router; everything still seemed to be the way it was before our Verizon tech guy ditched us for his sorted love affair with the automated mistress. Then we told the router to disconnect from the network and then reconnected. It worked.
We wonder why we, with an art history and political science degree, were able to figure out what we needed to do and the professionally trained Verizon tech guy [and his automatic phone answering computer; we aren't bitter] couldn't figure this simple solution out. All we can really say is, Jason Perala, we're with you, man.
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