The customer is always right
Best Buy is featured in an article that suggests some customers need to be "fired" and that they are not always right. Best Buy was the primary focus, suggesting that some customers abuse rebates (by returning an item after sending in a rebate--this is brilliant and I wish I had thought of it).
But in either case, lets review my experience(s) with best buy:
XBOX
I bought my XBox at the Best Buy. The cashier tried to convince me to get a service policy, just in case the system stops working. I wanted to ask why Best Buy was afraid their 180.00 X Box was inferior to the XBox being sold at Funcoland, two storefronts down, that should cause me to need the service warranty. Besides, Visa covers me for 30 days anyway, and it doesn't cost an extra fifty bucks.
CAR AUDIO
This is a good one. So i got the a Honda Civic with only an AM /FM Cassatte radio. I wanted a CD Player.
I first went to a Best Buy in West Windsor, NJ. It was just before closing, but I noticed that every player was had the promise of free installation if you arrive before 2 pm. Awesome. So the next day, Sunday, I went to the Best Buy in East Brunswick (USHWY 18) at about 1 in the afternoon. It was a no go, at least if I wanted the player installed that afternoon. Still, I was before 2pm, and the little yellow signs were everywhere.
The following weekend I got up early. Too Early. I, along with a half dozen other eager Best Buy shoppers were waiting for the door to open at the same East Brunswick Best Buy. I was the first one in the car Audio section. When I told the car salesman the model car I drive-- a 2002 Civic LX-- he politely informed he would not be able to install a CD player that day; they did not have the part. How could you not have the installation part for one of thetop selling cars in 2003?
In either case, the nice salesperson directed me to the Best Buy in Woodbridge (US HWY 1). I was there about a half hour later-- perhaps forty minutes after the store opened. The sales person there said it would be impossible for me to get a CD Player installed in the same day, he was all booked up. Also, the same CD player at the Woodbridge Best Buy was $20.00 more expensive than at the East Brunswick Best Buy. Not that it mattered, since despite the yellow signs promising same day installation, I would not be able to have a CD player installed.
Best Buy, You're Fired.
But in either case, lets review my experience(s) with best buy:
XBOX
I bought my XBox at the Best Buy. The cashier tried to convince me to get a service policy, just in case the system stops working. I wanted to ask why Best Buy was afraid their 180.00 X Box was inferior to the XBox being sold at Funcoland, two storefronts down, that should cause me to need the service warranty. Besides, Visa covers me for 30 days anyway, and it doesn't cost an extra fifty bucks.
CAR AUDIO
This is a good one. So i got the a Honda Civic with only an AM /FM Cassatte radio. I wanted a CD Player.
I first went to a Best Buy in West Windsor, NJ. It was just before closing, but I noticed that every player was had the promise of free installation if you arrive before 2 pm. Awesome. So the next day, Sunday, I went to the Best Buy in East Brunswick (USHWY 18) at about 1 in the afternoon. It was a no go, at least if I wanted the player installed that afternoon. Still, I was before 2pm, and the little yellow signs were everywhere.
The following weekend I got up early. Too Early. I, along with a half dozen other eager Best Buy shoppers were waiting for the door to open at the same East Brunswick Best Buy. I was the first one in the car Audio section. When I told the car salesman the model car I drive-- a 2002 Civic LX-- he politely informed he would not be able to install a CD player that day; they did not have the part. How could you not have the installation part for one of thetop selling cars in 2003?
In either case, the nice salesperson directed me to the Best Buy in Woodbridge (US HWY 1). I was there about a half hour later-- perhaps forty minutes after the store opened. The sales person there said it would be impossible for me to get a CD Player installed in the same day, he was all booked up. Also, the same CD player at the Woodbridge Best Buy was $20.00 more expensive than at the East Brunswick Best Buy. Not that it mattered, since despite the yellow signs promising same day installation, I would not be able to have a CD player installed.
Best Buy, You're Fired.
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